When a learner completes all of the requirements for a course, a certificate will be sent to them automatically by via, and they can download it directly in the learning portal on their own. There are some occasions where a student will ask the instructor to send or re-send the certificate.
Login to the CASE Learning Portal as in instructor, select your course, and click on "Reports" on the right sidebar of your screen.
Under the "Certification" column, there is a button for previewing the certificate, and a button for downloading the certificate. Click on the "Download" icon to download the certificate to re-send to a learner.
